Glamorgan Hotel The hotel with heart Comment from a guest
Let's take a big-pic look.
1 Need a better hotel graphic than this.
1a
Secret for new readers. The heart-image is much more than a figment of my imagination If I owned the hotel, it would be a reality.
1b
The contents of many pages are internally numbered so that it's easy to refer to a component when phoning etc or emailing. This page is no exception.
2
No two ways about it. The combination of guests looking for care, with staff looking to care, results in a caring hotel with heart. And it's more than that. The guests contribute as much heart as the staff and a large part of that is picked up from the caring and loving atmosphere which is spread from wall to wall, floor to ceiling and even whistles down the corridors.
3
The guests help each other. They call for help if another guest needs it. They natter while knitting needles clatter. They might mumble "It's tasty" into their lovely lunchtime apple crumble but never grumble at each other, or the staff, for that matter.
4
You might excuse an academic for using an unusual word. It's comity and it means "friendly social atmosphere" - source. Ten out of ten for the hotel.
5
"The definition of atmosphere is an overall feeling and/or effect of a place, specially if it is an environment of pleasure or interest." source That doesn't state anything about good or bad. However, it is contextual. We are discussing the caring and loving atmosphere which is spread from wall to wall, and so on. Ten out of ten for the hotel.
6
I can hear the reader thinking "All this stuff about caring and atmosphere is OK, but, if he's included a heart in the discussion, when are we to hear about love?"
7
There are too many forms of love to delve into here and the one I put forward has a social basis of shared awareness and a resulting identity. If you like, there are two main subgroups of the hotel population - the guests and the staff, each with their own shared awareness and identity.
8
However, they combine as the hotel population and it's this social unit which derives or produces the atmosphere within the hotel.
9
Continuing with the concept of love, the staff possibly give a professional love which is a kind of love for the client as she/he is - a set of enduring characteristics. We should understand the word love as a higher form of altruism and not in its usual romantic and possessive meaning. It is not paternalistic, not sentimental, and not superficially social or agreeable.
10
The guests come with a set of expectations relating to being looked after. They react to the kind altruism of the staff. Most staff have smiley eyes. Can't quite use "most" for the guests as some are quite ill. However, once the chat starts, they soon become brighter.
11
And from that worthwhile situation and interaction, the guests interact with each other and it's well beyond the inevitable "How are you today? asked by us Brits without even looking at the person asked.
12
Whether the interaction has been with other guests, or staff, guests almost can't help themselves avoid the desire for reciprocal response. From there, it's a never-ending positive interaction until the guests leave for home. That brings about a residual mental smile and feeling of contentment on replaying memory-scenes from time at the hotel.
13
And that takes us back almost to where we came in. " . . staff looking to care" is at No. 2. For them, the residual mental smile is reality written large on most faces with smiley eyes.
14
My Glamorgan Hotel experience so far comprises four days in August and eight days in September. I have probably met forty guests and some twenty five staff. Not one of them has displayed a negative characteristic. That should not be taken as meaning "Oh, my back is worse today." if said by a guest. It would count as being negative if the guest has said "Oh, my back is worse today and nobody here gives a damn." I've never heard anything like this. If you, the reader, wants to contradict the sentiment, here's where to click.
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You are about to read about one man and his wife's two visits to the hotel in which there was only one thing that was, in the gentlest negative form, unwished-for - the going home! In order to continue being cheerful, the next booking was made before starting the car motor.
With the very best wishes for your enjoyable and successful stay.
Alan F Harrison (Prof) - carer from 2000 to his wife Mrs Teresa Harrison
October 2015
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