Herefordshire Dementia Services - Herefordshire Health Economy – Appendix 2
KN-102
Memory Service Information Service users and, where appropriate, their carers should be offered information about the Memory Service covering, at least:
a. Brief description of the service
b. How to contact the service for help and advice, including out of hours
c. Staff of the service
d. How to give feedback on the service, including how to make a complaint and how to report adult safeguarding concerns
e. How to get involved in improving services (QS KN-199)
p 62
KN-103
Memory Clinic Environment
The memory clinic environment should be welcoming and suitable for people with memory problems and their carers.